Mississippi Baptist Medical Center

Understanding Health Care QualityAt Baptist Health Systems we define quality in a variety of ways including clinical quality of care, credentials, and patient satisfaction. As a patient, you might see quality of your medical services defined by the cleanliness of the facility or how a health care employee cared for you during your medical visit. There has been much publicity about measures of quality in the health care industry. For health care organizations, quality is defined by how the organization treats illnesses and measures outcomes. Baptist voluntarily participates in a variety of measurements for health care quality. For patients and their loved ones, the following information gives you an overview of how Baptist measures quality: PhysiciansBaptist requires board certification for physicians to remain on its active medical staff. Board-eligible and board-certified physicians have been trained in their specialized areas of medicine. They have practiced for a specific period of time and passed a written or oral examination. Patient SatisfactionPatients define their satisfaction both in terms of medical care outcomes and the level of personal care they receive. You can use patient satisfaction data to predict what your experience is likely to be. At Baptist, we measure patient satisfaction using the NRC and Picker Patient Survey. These results are a benchmark comparison of Baptist's survey results against hospitals with comparable facilities. Voluntary Participation in Quality ReportingBaptist voluntarily provides information to a number of outside organizations that report healthcare quality.