Dr. Timothy Noonan, MD

The other day, my wife and I took my daughter into Urgent Care to get checked on assumptiong of strep throat sine high f...ever and etc. We waited in the lobby area for 20-25 min and then went to the back waiting room and waited 1 hour and 15 min. Daughter in arms, i opened the door to see if a doctor was on the way or if they are backed up etc. Well there were 3 people in the waiting room when we showed up and when we went in, there was 1 person waiting and another walked in. As I stepped into the hallway from the waiting room, Dr Noonan stated "We need you to stay in your room due to germs and confidentiality." I responded saying, "I understand. We've been waiting for over an hour and were wondering how much longer it will be?" Dr. Noonan stated, "If you don't like the wait times, your free to leave if you'd like" while pointing to the door. My wife and I got our belongings and we walked out. BEfore I walked out, I asked him his name and he responded, Noonan, Dr Timothy Noonan with a smirk and stern facial expression. As we walked out, I filed a complaint with the Front desk ladies who were more than pleasant to talk with and apologetic for the whole situation. As of now, I'm waiting for a return phone call from the Director, Erica Nuss. Very upset on the treatment my family received and for the way my daughter was not cared for asw if she didn't matter. (We did go to another clinic who had a full lobby, and we were able to get in and out in 1 hour.) Total time in clinics and driving, over 3 hrs and 30 min. I can;t believe a Doctor from Unity Point would ever treat a 2 year old this way. Other doctors with Unity Point have been courteous and very very descriptive in their diagnosis and have had great bed side matter. more details