I received a timely response to my questions and concerns.
I got an appointment when I needed one.
They kept things moving and on time during my visit.
Knowledge and Skill:*
I received a thorough evaluation.
I received a correct diagnosis and up-to-date treatment.
I was given specific advice on lifestyle changes I can make to improve my health.
Shared Decision Making and Communication:*
I was given the medical information I needed in an understandable way.
The provider really listened, gave me the time I needed, and put me at ease.
We discussed treatment options and choices I have.
The provider addressed traditional and alternative medicine treatment options in an open-minded way.
Outcomes:*
The results of my care met my expectations.
Review:*
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By
Guest on Feb 19, 20130 of 0 people found the following review helpful
Total rating:
(2/5)
Likely to Recommend:
Convenience:
Knowledge and Skill:
Shared Decision Making and Communication:
Outcomes:
Poor Customer Service Skills. I will find another doctor. After reviewing Dr. Lisa Helmick credential and photo; I thoug...ht she looks friendly;she looks like she care about people; and so I called. But after speaking with Chris the Receptionist I will go somewhere else. When I called to make an appointment Chris the receptionist automatically assumed I was a routine patient. When she couldn't find me in the system, she then asked if I was a new patient. And then she asked my insurance was medicaid. She then asked for my SS# and when I refused to give that information over the phone; she told me should couldn't make my appointment without that information. A better response Chris is we will need that information when you come into the office. I feel Chris presentation and attitude represents the entire staff. I want my daughter to feel cared for and not another $$$. Thank you.more details
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Office Locations
Primary location
Office Address
44405 Woodward Avenue Suite 200
Michigan (MI)
Pontiac
48341
Phone:(248) 338-0100
Accepting New Patients
Yes
* Please verify this information when scheduling an appointment.
St. Joseph Mercy Oakland is a non-profit hospital located in Pontiac, MI. Procedures/Diagnosis costs are at the state average in 11 of 13 procedures. Length of Stay is shorter than the state average in 2 of 13 procedures.
Specialists in Obstetrics & Gynecology Pontiac (MI):
Dr. Arlene M Marcy, MD works in
Pontiac, Michigan is a specialist in Obstetrics & Gynecology and graduated Wayne State University Affil Hosps in 1981. Dr. Marcy is affiliated with St. Joseph Mercy Oakland
Dr. Christine T Wade, MD works in
Pontiac, Michigan is a specialist in Obstetrics & Gynecology and graduated Michigan State University College Of Human Medicine in 1998. Dr. Wade is affiliated with Beaumont Hospital - Grosse Pointe, Beaumont Hospital - Royal Oak, Beaumont Hospital - Troy and practicing for 25 years
Dr. Eugene J Rogers, MD works in
Pontiac, Michigan is a specialist in Obstetrics & Gynecology and graduated Meharry Medical College School Of Medicine. Dr. Rogers is affiliated with St. Joseph Mercy Oakland
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