Janet L Sandler, MA

I cannot speak about the therapist skills because we never got therapy due to a terrible evaluation done by this company..., and here we are still waiting for november to redo my sons eval so he can get feeding and oral motor therapy. This company wanted to "make things right" by redoing the bad eval and ONLY charging me 130.00 for it. They were more concerned with their therapists license than my son getting the care he needs as he recovers from a brain injury. If I were you, I would look somewhere else. this is the third time Ive posted here and every review has been removed. bet this one will be too, but I did post on facebook where hundreds of special needs families see it so hopefully at least one will steer clear of this place, and hopefully dynavox will not work with them either. more details

Extremely unprofessional and sloppy, no concern for patient or families

Unfortunately my experience with this company was horrible. my 12 year old was seen by their speech therapist for an eva...luation in May 2012 for a dynavox or some other type of communication device as well as speech/feeding therapy eval (after I contacted dynavox rep who turned it over to this company). when the therapist arrived (paula volpe) I explained that my son had just come out of the hospital with double pneumonia and was still very sedated. I expected she would reschedule but she did not, saying it was "fine". she was only here about 20 minutes and didnt really do anything except to try to get my son to follow something with his eyes (he is visually impaired and she knew this) a month later I tracked down the eval which had gone nowhere and hadnt been sent to me either nor had anyone contacted me about it. I didnt have any paperwork on what company the therapist was from as she hadnt left anything except HIPPA regs. my son has been going to pt and ot at a center who offered us speech/feeding too but we needed the eval. you can imagine how crushing it was to finally get the eval emailed to me and find that it stated my son should have NO therapy nothing (not even feeding/oral motor to keep from aspirating so he doesnt get pneumonia again) at this time. what this means to us? that my son must wait until November to be reassessed. After contacting Sandler as well as the dynavox rep brian brice, I got nowhere. was told I was free to pay for a new eval somewhere myself but they would not change their eval (they didnt want to compromise the therapists license??? she added an addendum stating my son could be reassessed if he improved- course this isnt enough for our insurance even if we DO pay for another eval they wont pay for therapy because of her eval). our current center says my son needs speech and feeding therapy and have a therapist waiting to start but they are prevented because of the eval. imagine having a very healthy active intelligent child who suddenly gets struck down at 8 1/2 with a rare brain disease. only one hospital in the country will take him and theres a very slim chance he will find a donor let alone survive transplant or the first year after. lo and behold two of your children are perfect matches. you use the male since its an x linked disease and could be carried by your daughter. (the donor leaves the Marines to come do this and then deploys) you put your 8 1/2 year old child through months of chemo, radiation, bone marrow transplant and fight non stop 3 years to get him stable and recovering through three states.. then something like this happens and the company could not care less. we cannot afford another eval, we have half a million dollars in medical bills from his transplant and care. you may choose to use this company, as I have found people here in miami really dont stand up for other parents and usually not their kids either. theres a reason this area rates so low for health care. I hope in the future this company will care more about their customers. many calls and emails even from our care manager has not brought any resolution although janet sandler and brian brice both stated they would make this right, pay for a second eval, etc. theyve done nothing. I considered going to the media here but I am just too tired. its been such a long struggle I am out of fight. please beware if you use this company. more details